Why is my Verizon Wireless service not working?
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Verizon Wireless:
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In the last three months, how would you rate Verizon Wireless?
2.43 out of 5 62,744 ratings
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Problems in the last 24 hours
The graph below depicts the number of Verizon Wireless reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Wireless. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Wireless compensate me for the outage?
The recent Verizon Wireless outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Verizon Wireless if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Verizon Wireless has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Verizon Wireless users through our website.
Phone (55%)
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Internet (24%)
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Total Blackout (9%)
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Wi-fi (5%)
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E-mail (4%)
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TV (2%)
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Live Outage Map
The most recent Verizon Wireless outage reports came from the following cities:New Castle, Westfield, Brooklyn, Crofton, Washington, D.C., Baltimore, Sugar Land, San Francisco, Ashburn, Reno, Atlanta, Arab, McFarland, Newark and Chicago.
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| City | Problem Type | Report Time |
|---|---|---|
 New Castle | Wi-fi | |
| Westfield | TV | |
| Brooklyn | Wi-fi | |
| Crofton | Internet | |
| Washington, D.C. | Internet | |
| Baltimore | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
- TananaMahood (@TananaLMahood) reported
@VerizonSupport @Verizon THIRD TIME IN THE QUEUE. YOUR SERVICE IS A GODDAMNED DISSERVICE! DO YOUR GODDAMNED JOBS & FIX THIS ****! DM me if you want to talk privately. My settings allow it. I just have to accept.
- Bann San Wont San Nen (@Lady_Berde) reported
Fios internet down again. Verizon working my nerves
- gryffyn 🌎2️⃣ (@gryffyn) reported
@WartoothDesigns I thought Comcast's was bad, back when you couldn't do as much online. But when I had to call Verizon for something for work and be put on interminable hold, theirs was much worse.
- TananaMahood (@TananaLMahood) reported
@VanessaEscarce1 @VerizonSupport @Verizon And then lie to my damn face to say they don't own my number & are apparently too damn blind to see the #Verizon.com in my payment confirmation email. #VerizonLiars
- Purvik shah (@spurvik93) reported
@VerizonSupport Decision made. No matter what I am ready with, verizon seems to be not willing to even temporarily unlock phone. Moving out of verizon before upgrading other lines who understands that life changes and people might need exceptions. So much to be a loyal customer. @hansvestberg
- Purvik shah (@spurvik93) reported
@VerizonSupport @hansvestberg So much to be a loyal long time verizon customer
- corruptusgov (@corruptusgov2) reported
@Verizon Verizon has the sorriest service for any cell company, they send you phones that only work for a month if your lucky then have the insurance company send you refurbished junk
- Judy Beyer 🌻 🇺🇦 (@judy_beyer) reported
Anyone else having issues with the internet on their phone? It’s been like this all day. I have Verizon in case anyone knows anything
- Miss Berry (@MissBerry8952) reported
@TananaLMahood @VerizonSupport @Verizon We switched to sprint. HORRIBLE mistake 🙃 they might be slightly worse which says ALOT
- Luke Hamblin (@Lhammy5) reported
Third time in a month I’ve been without service at my house for consecutive days. Same excuse as last time & blaming it on the construction by our house. AT&T/T-Mobile customers aren’t having an issue? Figure it out, @Verizon
- nohely (@ely_peinado) reported
Another day another reason to complain about Verizon wireless and their **** service 😒
- corruptusgov (@corruptusgov2) reported
@Verizon @LiveNation **** Verizon
- TananaMahood (@TananaLMahood) reported
@MissBerry8952 @VerizonSupport @Verizon I'm sorry to hear that. Was your problem with #Verizon, too?
- TananaMahood (@TananaLMahood) reported
@VerizonSupport @VerizonSupport I'm not following you to get WHAT I ALREADY PAID FOR! How the hell can you help? And you can be DAMNED sure I want credit back for this outage. Fix your underground cables. You charge 2x for local only than what I pay for unlimited 3 countries on my cell.
- TananaMahood (@TananaLMahood) reported
Hello, everybody. If you want to see an example of the ****** service #Verizon provides, just read my thread. @VerizonSupport @Verizon
- David Q. Smith (@DavidQSmith2) reported
@MsBlkALABAMA No u didn’t? 🙈. Girl my phone went crazy one day. Started randomly dialing folks in my contacts. I was like wth? Then went to get new phone at Verizon in olive branch n that’s when drama really began! 😡. Between them n my going to apple (3x) I could never get my old acct back.
- TananaMahood (@TananaLMahood) reported
@VerizonSupport I don't need your ******* help with my security. I need my damned phone to work.
- izbitu ✝️🇺🇸 (@izbitu) reported
@MarcLobliner I would but Verizon is giving it free as a customer
- 🎶 ❤️ Mrs. Witter Is Back To School 6️⃣5️⃣🎹 ❤️🎶 (@mezzopwr) reported
@TananaLMahood @VerizonSupport @Verizon 🤪🤪🤪🤪 6 times? Time to switch providers. Good grief!!! I have never heard anyone who was at least minimally satisfied with Verizon. Sorry your evening was ruined!
- TananaMahood (@TananaLMahood) reported
@VerizonSupport Bullsh*t. It's MCI and the damn number is 812-985-0765.
- Gabe45 (@PubertSchlarff) reported
@VerizonSupport Everything is geared toward wireless subscribers, so when you try to do anything with your home phone you run into walls at every turn. It's, "Sorry, we can't help you with that. We only handle wireless services.", after a half hour of being handed off to new departments.
- TananaMahood (@TananaLMahood) reported
@MissBerry8952 @VerizonSupport @Verizon Yes, yes it does. #Verizon doesn't give half a **** about the customers they gouge.
- Souf Chicago Santa 🎅🏾 (@Mackzsdaname) reported
Verizon down too???
- TananaMahood (@TananaLMahood) reported
@itsmrsEspinoza @VerizonSupport @Verizon Thanks but I enjoy this **** at this point. I didn't become a lawyer for nothing. Conflict doesn't bother me at all. I'll be happy to trend #VerizonSucks all night long, all by myself.
- Gabe45 (@PubertSchlarff) reported
@Verizon You need to have a support section of your website for those of us who still have home phone service. It shouldn't take nearly an hour just to figure out how to get hold of a representative to tell them that phone service is out in my area. SMH.
- DARKMIRROR002 (@DARKMIRROR002) reported
@Verizon what's the fastest way to cancel a family plan in store or over the phone? After 15 or 16 years you finally pushed too far with all these unwanted apps you're installing. Don't worry you won't miss our five phone lines or our money. You should do better.
- TananaMahood (@TananaLMahood) reported
Perhaps #Verizon should call MCI, the company they own, since apparently #Verizon is too stupid to know they own MCI. Their number is 800-444-3333 @VerizonSupport @Verizon #VerizonSucks
- smackey (@smackey0121) reported
@VerizonSupport why isn't the outage in Westerville, OH resolved yet. Zipcode 43082.
- Sabrina Fitzhugh (@FitzhughSabrina) reported
@TananaLMahood @Verizon 😢sorry. I had an issue a few weeks ago and was on the phone for a while. I hope it gets worked out. Ugh.
- ☈H^2 (@GoAskAScientist) reported
@VerizonSupport You all have unfortunately confirmed several times that my new phone will not work with your network. Thank you, anyway. 🙁
