The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
Loading map, please wait...
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
Less
More
Check Current Status
What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Verizon Fios?
3.02 out of 5 14,387 ratings
Thank you!
Advertisem*nt
Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
Check Current StatusAdvertisem*nt
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 150 |
| Brooklyn, NY | 138 |
| Philadelphia, PA | 136 |
| New York City, NY | 116 |
| Pittsburgh, PA | 41 |
| Jersey City, NJ | 27 |
| Queens, NY | 26 |
| Baltimore, MD | 25 |
| Boston, MA | 24 |
| Alexandria, VA | 24 |
| Newark, NJ | 23 |
| Fairfax, VA | 22 |
| The Bronx, NY | 22 |
| Ashburn, VA | 22 |
| New Castle, DE | 20 |
| Louisville, OH | 20 |
| Buffalo, NY | 17 |
| Hyattsville, MD | 16 |
| Richmond, VA | 15 |
| Charlotte, NC | 13 |
| Bloomfield, NJ | 13 |
| Arlington, VA | 13 |
| Syracuse, NY | 13 |
| Virginia Beach, VA | 12 |
| Wilmington, DE | 11 |
| East Orange, NJ | 10 |
| Oklahoma City, OK | 10 |
| Reston, VA | 10 |
| Birmingham, AL | 9 |
| Springfield, VA | 8 |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
JD (@g00se83) reported @verizonfios is service currently down in 11101?
- SenjutsuSage (@SenninSage) reported
@VerizonSupport @verizonfios hey service outage. Nothing is working.
- Surrendered (@MRLoverLava1) reported
i gave them what they asked for it is what it is from here, but I aint jacking it because I was stressed with altice life been good since Fios back in my life shouldve never left we see why Altice cheaper
- CN (@BullBearBattle) reported
@verizonfios thanks for the automated message that I need to wear a mask if I am not fully vaccinated during your tech's visit. How about **** you instead? learn how the Gates poisons (supposedly) work. I am of no danger to your technician. @realrogerwilc0 @SullyAllDayLong
- David Oropallo (@oropallo_david) reported
@comcast I see Comcast has returned to no offers for existing customers so we will be cutting back our service and then set up an appointment for FIOS to come over and set up a new account, again. It's not like we haven't switched before.
- CronicCrusader (@CronicCrusad3r) reported
@JaredFPS It is not as bad as alot of others. I have the 1 gig down 40 up package. Not as good as fios but it gets the job done
- ❤️ (@Alexisssss_e) reported fromPhiladelphia, Pennsylvania
@verizonfios y’all ******* suck! My **** just went out out of nowhere had to restart my router like get y’all stuff together please !
- Hillary Jackson (@hilljax) reported fromCloverly, Maryland
Hey @VerizonSupport @verizonfios, what is going on in the 20905?? No phone or internet service most of today. Can we get a status update?
- Mystro Chris (@KingMystro) reported
@VerizonSupport looking like FiOS internet may be down in my location.
- SYDNEY (@sydneyandsports) reported
@VerizonSupport @verizonfios there was an outage in my area yesterday. Apparently it’s resolved but my internet is slow today. Was the problem actually fixed? zip code is 13090
- Amit Valecha (@a_valecha) reported
@willowtv any reason you don’t provide an option to sign in to your app for those who have paid for your channel via sling TV? Only see spectrum, Fios etc. @SlingTele
- Surrendered (@MRLoverLava1) reported
@phillsphan @optimumHelp we were without service all of January and it took you forever to come out and didnt fix the issue we scheduled for Verizon @verizonfios to come back January 22, we started service around February, you billing us for same rooms up til now
- StephTam (@ohlessthanthree) reported
I see a red light of death in my #verizon router. Reboot the router then the ONT battery but nope... It's a #verizonoutage on #verizonfios - if they know I have a service outage... Notify me instead of going through 20 pages to find an answer.
- Definitely not Bill. Probably his lawyer. (@Bill_Nobles) reported
@VerizonSupport Well I wanted to be your customer, but it didn’t work out. Guess FIOS won’t run at any speed over a MOCA network, even though you literally sell the MOCA adaptor on your site. House is wired for cable, so it looks like Comcast is the way to go.
- Shawn Wesley (@shawnwesley75) reported
@Xfinity absolutely the worse customer service in the industry. Hung up on 3 times by the automated system you freaking people SUCK!!!! GOING TO FIOS!!!!
Advertisem*nt
Advertisem*nt
Advertisem*nt
