Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (2024)

Face ID lets you securely unlock your iPhone or iPad, authenticate purchases, sign in to apps and more, all with just a glance.

Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (1)

Set up Face ID

Unlock with Face ID

Make purchases with Face ID

Sign in with Face ID

Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (2)

Set up Face ID

Make sure nothing is covering the TrueDepth camera or your face. If something is obstructing your nose or mouth, such as glasses or a face mask, you may be asked to temporarily remove these items during the setup process.

You can also use Face ID with face masks if you use iPhone 12 or later with iOS 15.4 and later. Face ID works best when your iPhone or iPad is approximately 10–20 inches from your face.

To set up Face ID:

  1. Go to Settings, then tap Face ID & Passcode. If asked, enter your passcode. If you didn’t set a passcode, you’ll be asked to create one to use as an alternative way to verify your identity.

  2. Tap Set Up Face ID.

  3. Hold your device in portrait orientation, position your face in front of your device, then tap Get Started.

  4. Position your face inside the frame and gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.

  5. When you finish the first Face ID scan, tap Continue.

  6. Gently move your head to complete the circle for a second time.

  7. Tap Done.

    Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (3)

To choose features that you want to use Face ID with or reset Face ID, go to Settings, then tap Face ID & Passcode.

Need help with Face ID? Learn which iPhone and iPad models support Face ID.

You can’t use Face ID in landscape mode with Face ID with a Mask turned on.

Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (4)

Unlock your iPhone or iPad with Face ID

  1. Raise to wake or tap to wake your iPhone or iPad.

  2. Swipe up from the bottom of the Lock screen.

  3. If you're using an iPhone, hold it in portrait orientation, then glance at it.

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On iPad or iPhone 13 or later, you can hold your device in either portrait or landscape orientation. If it's in landscape orientation, make sure your finger isn't covering the TrueDepth camera. Then glance at the screen. If you're wearing a face mask that covers your mouth and nose, you'll be asked to enter your passcode after swiping up.

To turn this feature on or off, go to Settings, then tap Face ID & Passcode, then tap iPhone Unlock or iPad Unlock.

Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (6)

Use Face ID to make purchases

You can use Face ID to authenticate purchases with Apple Pay and in the iTunes Store, App Store and Book Store in Apple Books.

Use Face ID with Apple Pay

To make a purchase in a store:

  1. Make sure that you're using an iPhone.

  2. Make sure Apple Pay is set up and turned on in Settings > Face ID & Passcode.

  3. To use your default card, double-click the side button. To use a different card, double-click the side button, tap your default card, then choose another card.

  4. Glance at your iPhone to authenticate with Face ID. If you're wearing a face mask that covers your mouth and nose, but Face ID with a mask isn't set up, tap Pay with Passcode and enter your passcode instead.

  5. Hold the top of your iPhone near the contactless reader.

  6. Wait for Done and a tick to display.

To make a purchase within an app or on a website in Safari:

  1. Tap the Buy with Apple Pay button or choose Apple Pay as the payment method. Confirm your payment information. To choose a different card to pay with, tap the Next button > next to your card.

  2. Double-click the side button, then glance at your iPhone or iPad.

  3. Wait for Done and a tick to display.

Use Face ID in the iTunes Store, App Store, and Book Store in Apple Books

To use Face ID to purchase content from the iTunes Store, App Store and Book Store, go to Settings > Face ID & Passcode and make sure that iTunes & App Store is turned on. Then follow these steps:

  1. Open the iTunes Store, App Store or Book Store, then tap something that you want to buy.

  2. When asked to pay, double-click the side button, then glance at your iPhone or iPad. If you’re wearing a face mask that covers your mouth and nose but Face ID with a mask isn’t set up, tap Pay with Passcode and enter your passcode instead.

  3. Wait for Done and a tick to display.

    Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (7)

You may be asked to enter your Apple ID password for the first purchase you make in the iTunes Store, App Store or Book Store.

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Sign in with Face ID

You can use Face ID to sign in to certain apps and autofill usernames and passwords for websites in Safari.

Sign in to apps

You can use Face ID to sign in to apps that support signing in with Touch ID:

  1. Open the app and tap sign in.

  2. If asked, allow the app to use your username or password.

  3. Glance at your iPhone or iPad to sign in.

To see and control which apps use Face ID to sign in, go to Settings > Face ID & Passcode and tap Other Apps.

If you're using an app that supports Face ID but you're not asked to use Face ID to sign in, then you may need to manually sign in to the app first.

Autofill passwords in Safari

You can use Face ID to autofill saved usernames and passwords for websites in Safari:

  1. Go to Settings > Face ID & Passcode and turn on Password AutoFill.

  2. Open Safari and go to a website.

  3. Tap the sign in field. If you see your username or password appear above the keyboard, tap it.

  4. Glance at your iPhone or iPad to autofill your username and password.

Learn more

  • About Face ID advanced technology.

  • Get help with Face ID on your iPhone or iPad.

  • Learn which iPhone and iPad models support Face ID.

  • Use gestures with your iPhone 13 and other Face ID models.

  • Use Face ID while wearing a mask on iPhone 12 or later.

Published Date:

Use Face ID on your iPhone or iPad Pro – Apple Support (AU) (2024)

FAQs

Use Face ID on your iPhone or iPad Pro – Apple Support (AU)? ›

Removing Face ID means removing the True Depth camera system which also enables features like FaceTime Auto Correction and Memoji. The likelihood of Apple removing such a core technology is very low.

Is Apple removing Face ID? ›

Removing Face ID means removing the True Depth camera system which also enables features like FaceTime Auto Correction and Memoji. The likelihood of Apple removing such a core technology is very low.

Why does Apple ask for password instead of Face ID? ›

A passcode or password is also required if the device is in any of the following states: The device has just been turned on or restarted. The user has logged out of their Mac account (or hasn't yet logged in). The user hasn't unlocked their device for more than 48 hours.

What is up with Apple Face ID? ›

Using the TrueDepth camera, Face ID determines whether the person looking at an iPhone or iPad is the enrolled user. Other uses of Face ID include making payments with Apple Pay, making purchases within the App Store, and authenticating within apps.

Can I fix Face ID myself? ›

The IR cam and the Front/Selfie camera are both unique and cryptographically tied to your device. While these parts can easily be replaced by anyone, your phone REQUIRES involvement of the Apple-controlled GSX system to pair your phone with any replacement part in order to retain Face ID function.

Is Face ID easy to fix? ›

If your Face ID is not working, Apple has a few troubleshooting tips, from checking to make sure that nothing is covering the TrueDepth camera to downloading any OS updates. If that doesn't work, you can reset Face ID and try again. Go to Settings > Face ID & Passcode > Reset Face ID.

What kills iPhone Face ID? ›

By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a Mask You may need to hold your iPhone higher if you're wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone may not unlock.

Can you still use iPhone without Face ID? ›

Users can use their passcode or password anytime instead of Face ID or Touch ID, but there are situations where biometrics aren't permitted. The following security-sensitive operations always require entry of a passcode or password: Updating the software. Erasing the device.

How much does it cost to fix an iPhone Face ID? ›

Repairing or replacing Face ID components often necessitates knowledge and precision, which adds to the cost. Out-of-warranty repairs can cost between $150 and $399, depending on the type and degree of the repair required.

Is it better to use Face ID or passcode? ›

It all comes down to personal preference. Biometric authentication is usually safer in public places where someone can sneakily see your password, but Face ID can be used against you in certain situations. However, both methods are safe in most everyday situations, especially if you use long and complex passcodes.

How do I get Apple to stop asking me for Face ID? ›

Go to Settings > Face ID & Passcode. Turn on or off any of the following: Require Attention for Face ID.

Why does Apple insist on Face ID? ›

Much of our digital lives are stored on iPhone and iPad, and it's important to protect that information. In the same way that Touch ID revolutionized authentication using a fingerprint, Face ID revolutionizes authentication using facial recognition.

Does Face ID take pictures of you? ›

The Face ID hardware consists of a sensor with three modules; a laser dot projector that projects a grid of small infrared dots onto a user's face, a module called the flood illuminator that shines infrared light at the face, and an infrared camera that takes an infrared picture of the user, reads the resulting pattern ...

Is there any issue with Apple Face ID? ›

Make sure you're facing the TrueDepth camera

For earlier models, Face ID only works on iPhone when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.

Why does Face ID randomly stop working? ›

You might have to clean smudges and debris from the screen to prevent them from blocking the camera. A shattered screen, scratched screen protector, and some thick and ultra-rugged iPhone cases might also block a part of the sensor and impact Face ID functionality.

How much to fix Face ID? ›

The iPhone Face ID repair costs:

Repairing or replacing Face ID components often necessitates knowledge and precision, which adds to the cost. Out-of-warranty repairs can cost between $150 and $399, depending on the type and degree of the repair required.

How to update Face ID on iPhone? ›

Change Face ID and attention settings on iPhone
  1. Go to Settings > Face ID & Passcode.
  2. Position your face within the frame, then tap Accessibility Options.

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